Industry Expertise

To deliver world leading solutions requires a world leading team, Picsolve recruits experts in their field to ensure we provide the best customer service and solutions possible.

Account Management
Our Sales and Retail teams are led by seasoned industry professionals who have huge depth of knowledge and expertise to enable them to find the right solution for your business.

R&D

Picsolve prides itself on its innovation and advances in technology for the sector over the past 18 years. Our R&D work very closely with our engineering teams to drive best practice and quality in innovation and execution for our clients.

We have a long proven track record of delivering complex solutions and using innovation to solve previously unsolved issues.

Our core expertise in designing end to end capture and distribution platforms to power retailing solutions is unparalleled in our industry.

Engineers
We understand that on time installation and on-going maintenance is critical to the effective running of any park and we pride ourselves on our ability to rapidly respond to your needs - minimising disruption. Our speciality in low downtime and fast system recovery is gained through our in house engineering support team.  The quality of this team is illustrated by our very low level technical problems at less than 0.1% and by our rapid response when there is any problem, where 95% of calls are handled within 2 hours.  We offer regionally based support 7 days a week so should there be any technical questions, you can be rest assured that Picsolve will be on hand to ensure the operation is up and running with minimum downtime.

Our Engineers are based across the globe offering support when and where our clients need it.

Our policy is to support the whole system and we train our engineers to handle every aspect of the work. This may range from cable installations, configuring multi PC networks, through to the routine maintenance required to keep the printer producing quality products every time and to custom complex installs of new innovations. These engineers are drawn from a wide background and undergo an extensive training period teamed with an experienced engineer and supported by a technical team and an extensive on-line database of documentation.

We specifically recruit intelligent, well motivated and resourceful people and foster a flexible approach to working in order that we can tackle any issue as it arises and get you fully operational in the minimum time.

Retail
Where we run the retail operation on a park, we ensure that we recruit and train the best retail staff. Our managers often have direct experience of running equivalent retail operations in major parks. We also draw on retail experience from other industries to ensure that our operation is at the cutting edge of park retailing.

Our retail teams undergo extensive training programs and career development programs.

We pride ourselves on  consumer satisfaction and achieve 100% mystery shopper scores consistently across our portfolio.

Marketing and GTM
Picsolve offers marketing, GTM and design services provided by experts in their field.

We provide clients with full guest experience surveys, recommendations on best GTM practice and execution, full signage and promotional solutions, optimum pricing strategies, event theming and great consumer propositions.

Business Support
Through our Customer Service Team, Financial Team and HR Team we offer full global business support providing reporting, monitoring and resource support to enable our partnerships to operate smoothly.