People & Training

Delivering retail excellence means creating a harmonious retail environment
from three core activities: a great product, a great space, and great people.

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We ensure all our staff are enthusiastic, polite and courteous, understand the
values of the your brand and are ambassadors for guest experience quality.

Picsolve Training Academy
Our understanding of the importance of an unforgettable guest experience is reflected in our global training programme, available in several languages to
all our partners around the world.

• ALL our retail staff partake in the Picsolve Retail Academy Training Programme.
• We provide structured training to equip retail staff with engagement techniques
and up-sell skills.
• Importantly, all retail staff are trained to be engaging, helpful, not aggressive and
focused on keeping guest experience standards high.

Mystery Shopper Program

• We invest in a mystery shopper program of 24 visits per year to ensure our retail
delivery standards are upheld.
• We pride ourselves in our track record of outperforming partners’ own staff in mystery shopper audits, with nearly 90% of our audits achieving full marks scores.