On Site Engineering Support

We understand that on time installation and ongoing maintenance is critical to the effective running of any park or attraction. We pride ourselves on our ability to rapidly respond to your needs and minimise disruption.

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In-House Engineering Support Team
We offer locally based field service support operating in four continents, giving you support when and where you need it - 7 days a week.

Reducing Downtime, Reducing Lost Revenue
We specialise in reducing downtime and enabling fast system recovery. Compared to the industry standard downtimeof 1 hour and 25 minutes, we are able to average just 16 minutes of downtime before resolving your issue. This can reduce lost revenue by up to 81%.

Comprehensive Training
All our engineers undergo an extensive training period to ensure that they can tackle any
issue as it arises and get you fully operational in the minimum time. Trainees are teamed with
an experienced engineer and supported by both a technical team and extensive on-line
documentation.

Our Service Management Approach
Enhanced Fault Diagnostics
Our staff are trained to provide key on-site expertise, helping you diagnose faults quickly.

Proactive Maintenance
Our monitoring system uses statistics to identify system issues and anticipate equipment failures.

Proactive System Monitoring
We use an award-winning cloud based monitoring system which instantly alerts us when
issues occur.

The Benefits
Service Focused
Our engineers are organised with a focus on service and system availability.

Better Guest Experience
We ensure our systems are always available to deliver the best possible guest experience.

Enhanced Customer Service
Our field service and service desk team use data from our comprehensive systems to ensure a swift resolution to guest enquiries.

User-Friendly Systems
Our systems are designed to be automatic in operation for increased productivity.